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The AI-native VoC Platform
SentiSum acts as your Customer Second Brain, unifying every feedback signal and powering action where customer retention is won or lost.
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An AI-native Voice of the Customer platform that gives every team from support to marketing the "why" behind every customer interaction.
While helping Voice of Customer (VoC) teams at big companies, I kept seeing the same thing: 95% of the real insights were buried in customer conversations. But everyone was busy looking at surveys and stale dashboards tools that looked good but didn’t really help.
Customer support teams were overwhelmed. Product teams were flying blind. Leadership thought they had a pulse on the customer, but they didn’t. And the platforms out there just made things more complicated.
That’s when I decided to build SentiSum.
We started in 2021 with a small team and a clear goal: make it easy for companies to understand what their customers are saying at scale, in real time, and in a way that actually drives action.
We built our own NLP engine, focused on automating feedback analysis across every channel and finding the patterns that matter. Not to add another dashboard, but to help teams see the stuff they couldn’t before and fix it.
Since then, we’ve grown. Brands like Gousto, Schuh, BAT and Ticketmaster use SentiSum to get to the root of customer issues faster and make better decisions every day. But honestly, we’re just getting started.
The next chapter is bold: an AI-native Voice of the Customer platform that gives every team from support to marketing the "why" behind every customer interaction.
Customer support teams were overwhelmed. Product teams were flying blind. Leadership thought they had a pulse on the customer, but they didn’t. And the platforms out there just made things more complicated.
That’s when I decided to build SentiSum.
We started in 2021 with a small team and a clear goal: make it easy for companies to understand what their customers are saying at scale, in real time, and in a way that actually drives action.
We built our own NLP engine, focused on automating feedback analysis across every channel and finding the patterns that matter. Not to add another dashboard, but to help teams see the stuff they couldn’t before and fix it.
Since then, we’ve grown. Brands like Gousto, Schuh, BAT and Ticketmaster use SentiSum to get to the root of customer issues faster and make better decisions every day. But honestly, we’re just getting started.
The next chapter is bold: an AI-native Voice of the Customer platform that gives every team from support to marketing the "why" behind every customer interaction.
Sharad Khandelwal
Founder, SentiSum
Our mission
"We’re not chasing where VoC has been — we’re building where it needs to go."
Our customers
Loved by leading enterprises around the world
Our Team
At SentiSum, we work in the open, sweat the small stuff, and put customers at the heart of every decision. Meet the global team turning those principles into powerful product experiences.
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Interested in joining our team?
We're always on the lookout for talented & curious people. Checkout our open positions or simply write to us.